While the USPS provides a customer service hotline that you can contact in the event of missing mail or missing packages (You can reach the USPS Customer Care Center Monday through Friday, 8 AM to 8:30 PM and on Saturday 8 AM to 6 PM EST at 1-80), the fastest way to get help is to simply call the post office in your town or the closest post office to you physically. The next piece of the puzzle here is to contact your local post office directly. ![]() Who Do I Call If My Mail Is Not Being Delivered? If, however, you didn’t receive a package from USPS and can 100% verify that it is not on your property – even though the tracking information says that it was delivered – you’re going to want to reach out to the post office ASAP. This is just to confirm that your tracking is 100% up-to-date and that it definitely says that the package has been delivered, not that it is in transit or out for delivery but that it has actually been delivered and isn’t physically there just yet. This can be done by jumping on the USPS website directly and punching in your tracking information, searching your tracking code right through Google, or investigating your Informed Delivery dashboard (provided by the USPS) if you have signed up for that free service – which is highly recommended, by the way. It’s always a good idea to check no matter what.įrom there, you’re going to want to check the current status of that package that you are expecting. ![]() Plenty of people find that even though USPS tracking says delivered but no package was found in their mailbox it’s only because the package itself was left at another doorstep, in the bushes, or set somewhere that they weren’t expecting. the way that your regular mail delivery person takes care of things. What Do I Do If USPS Says Delivered But No Package?įor starters, if you are dealing with a USPS says delivered in mailbox but no package is physically their situation you’re going to want to do a couple of things before reaching out to the post office themselves.įirst, you’re going to want to check all of the places outside that the post office may have left your package.Ī lot of times packages can be delivered by someone on your mail route that isn’t the “regular” mail delivery person, and they may not know that your packages should be left next to the garage, on your front steps, just below your mailbox, etc. Thankfully though, if you are dealing with a USPS lost package or if you have received tracking information that says the package was delivered when it has not yet hit your doorstep or your mailbox you have a couple of options available.īelow we dig a little bit deeper into those options, helping you to troubleshoot the issue on your own and with the help of USPS to make sure that your packages reach their final destination just as quickly as possible. ![]() To be fair, though, these kinds of unfortunate situations are bound to happen when the USPS is responsible for processing and delivering just north of 182 million pieces of first-class mail alone – every single day. Plenty of people report that they didn’t receive package from USPS when they were told that it was delivered, that they are dealing with a USPS package never arrived situation, and that the post office lost packages that they either sent out to someone else or that they were expecting each and every day. There’s always a bit of excitement checking your mail today to find new packages or letters that you were expecting, even if most of us wish we got fewer junk mail pieces and a lot less bills in the mail, too.Īnd while the ability to track packages and envelopes today is far more advanced (and far more accurate) than ever before, the truth of the matter is the tracking details we receive from the United States Postal Service is not always “tuned in”.
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